Unprofessional & Poor Service
<p>Dear EMS,</p> <p> </p> <p>Thank you for the speedy response and resolution.</p> <p> </p> <p>I was contacted an hour ago, in which I have located my parcel for collection at Bellville Post office.</p> <p> </p> <p>For future references, please train all your consultants with the necessary product knowledge as well as mandatory inbound customs regulations. For a consignee expecting an overseas parcel. there is no need for a person to go out of their way to track their shipments down. You guys are the experts within the industry, and you need to ensure that your service delivery runs effectively.</p> <p> </p> <p>I sincerely hope that I will not have any other issues with EMS Courier within the near future, as I will have future shipments coming from Australia again.</p> <p> </p> <p>Thank you</p> <p>Schenald</p>