Unprofessional & Poor Service

<p>Good morning EMS Management,</p> <p> </p> <p>I never knew that tracking an incoming international parcel would be so difficult, as I am also working within the courier & logistics industry.</p> <p> </p> <p>For weeks I am struggling to track a parcel on an order which I place from an underwear company in Australia and the SA Post Office is not much of a help. I went to Bellville post office as well as Parow post office in Cape Town on occasions - No one, and I mean absolutely no one at the post office can assist me to track my parcel down. I keep being referred to the EMS Courier branch in Cape Town, as your online tracking indicates all the activities that took place whenever my paarcel gets scanned .</p> <p> </p> <p>Your contact numbers aren't available and your Call Centre is ridiculously useless. My international parcel number is RS ********** 41AU; This was an order I placed online on December 23rd, 2016, in which it was shipped shortly after that. Taking into consideration of all the public holidays we had in South Africa over the festive season, I was lenient and understood the shipping delays back then, as I am working in the industry as well.</p> <p> </p> <p>Now, going into the second month, my parcel is at the EMS depot here in Cape Town bouncing in between an ''in transit'' status. The invoice was sent from me the moment the parcel arrived at customs in Johannesburg on January 14th.</p> <p> </p> <p>You call yourself a servicing company, with a lot of promises as always, but I do not believe that I (the consignee) should go through all the trouble to get my parcel delivered.</p> <p> </p> <p>I want someone in higher management from EMS Courier to get in contact with me as soon as possible. My patience has gone out.</p> <p> </p> <p>Regards</p> <p>Schenald</p>