PARCEL FROM JAPAN SENT TO WRONG AREA NO COMMUNICAT

I PURCHASED AN ITEM FROM JAPAN. THE ITEM ARRIVED AT JIMC MID AROUND 20 JANUARY 2015. THE ITEM NOW SAYS ITS IN CAPETOWN WHEN I LIVE IN DURBAN. I HAVE TRIED ALL THE CALL CENTRES ABOUT 50 TIMES NO RESPONSE IF SOMEONE IS READING THIS PLEASE HELP THE TRACKING NUMBER IS EG***JP