Missing Item

<p>Hi,</p> <p> </p> <p>I placed an order in October for an item (Tracking Number : CB ********** 35US) it arrived at the JHB International Airport of the 4th of November. I have not heard or had a single update since. I tried to call the JIMC but the phone just rings! I have contacted the SAPO and was told that the item has probably been ******!!! That I need to put in a request from the supplier for a refund, no talk of finding out who the individual/s is/are that have ****** my item! I'm in shock - I have to go out of my way to get a refund for a product that was delivered here and was ******? </p> <p> </p> <p>If it was ******, which I'm pretty sure it was, what actions can I take to bring the people responsible to book? Or who can I approach to take this matter further?</p>