I Regret Using EMS Courier Service

Hello Everyone, My name is Derick. I’m super upset with the services of EMS Courier Service. My wife in US got me some gifts from USA, an iPhone XS 256gb, A Samsung S9+ and wireless charges, perfumes and 3 T-shirts. The package was posted on the 25/09/2018 with tracking number EC ********** 54US. The package left JF Kennedy Airport on the 26/09/2018 according to online tracking system and it arrived OR Tambo International Airport South Africa on the 30/09/2018. It took 3 days before the package was released from customs after their inspection and was supposedly departed to destination of delivery on the 03/10/2018. Usually when package has gone through inspection and released for delivery, it doesn’t take more than 3 days for it to be delivered to the address.. EMS only attempted delivering the package on 09/10/2018 and that’s according to the online tracker because I asked my security and they said nobody from EMS attempted to deliver anything in my absence.. on the 10/10/2018, I got a text message to go to the nearest post office in Strubensvallei located inside Spar shopping center to pick up my package.. I went to Spar to claim my package, got there and was attended to by one Selwyn Thompson who insisted that I must pay the import duties of R4,564.61 before I can be allowed to view my package which I did even though I’ve noticed the seal has been broken. After paying and doing all the necessary paper work, I opened the package right there to be sure everything I ordered when in there but to my surprise and shock, The phones wasn’t in the package. iPhone XS and Samsung S9+ was missing. The rest of the stuffs were in but the phones wasn’t. I got really upset because the reason the import duties cost so much was because of the value of both phones, while I was still dealing with the shock of the missing phones, the person who attended to me said they can’t give me back the money I paid instantly as they’ll have to do some investigation and ask for a refund for the money and then investigate further on the missing phones. I filled in a missing report form right there and they assured me that they’ll do everything I can to ensure I get a refund of the amount paid for customs and then the phones.. Today as we speak, I still haven’t gotten any leads as regards my refund and the missing phones. I’ve been to the post office on several occasions and the quest has been fruitless. Please I’ll love to get help on this matter because I don’t think any company that promised to deliver and serve customers right should actually get away with such crime. I do have receipts and document and I’m willing to present it if need be.. Thank you and to whom it may concern, I’ll be so grateful if I can get a positive feedback and follow up. God bless... Derick