EMS Parcel sent to wrong country no way to get hold of them

<p>We have found today that our parcel that was clearly marked for the UK has been sent to Copenhagen! Our client has been waiting for almost 2 weeks for this parcel which is meant to take 5 days. It is impossible to get hold of EMS. When you call them on:</p> <p> </p> <p> ********** 040</p> <p> ********** </p> <p> ********** </p> <p> or any of their customer services lines on their website you get a message saying "experiencing high volumes, we will answer your call shortly." After 5 minutes on any line that you call if your call hasnt been answered they just drop your call. I have spent over an hour on the phone being dropped every 5 minutes!</p> <p> </p> <p>It is impossible to get hold of them - my parcel is in the wrong country. One star is far too high a rating for this company! </p>