EE***IL - Non-existent Customer Service.

My parcel was sent via EMS Couriers in January and arrived at Johannesburg International mail centre on the 25th. It was at customns for 10 days and then an EMS driver called me on a Saturday afternoon (Feb 3, about 14:30) to tell me that he couldn't deliver my parcel at the Southdale Post Office . As far as I know, the post offices are closed on a Saturday afernoon. He told me they would try again on Monday. It is now 26th February and my parcel is nowhere to be found. I have tried emailing and phoning and tracking online. The last entry on their website tracking page is from the 5th February. They do not answer their phones nor their emails. I don't know what else to do. Pathetic!