DO NOT POST TO SA WITH EMS, DONT DO IT!!!!!

EMS is the absolute WORST service in South Africa, how the system works is completely ridiculous! My brother lives in Japan, his wife and kids are waiting for paperwork that was suppose to take 7 working days, but its 23 days and still nothing. Other than that I have different stories from different staff and that in it self is ridiculous. On Tuesday I spoke to Melinda and I was told the paperwork will arrive in Cape Town on Tuesday evening, I will receive it on Wednesday or Thursday. This morning I phoned, and the lady told me it’s in Cape Town, but they have a 21 day back log so she can’t confirm if the paperwork was scanned in or not. 10minutes ago a gentleman told me the paperwork is still in Johannesburg??? Like WHAT THE ACTUAL? How did we go from 2 days to 21 days to who know how many days??? This is, absolutely, ridiculous and unacceptable!