Complaint

Im having the worst experience with this business, I bought bike boots online for R3800 including shipping and export costs, ems johannesburg charges me R1595.69 just to take my parcel, it is back with them for 10 weeks now, I hope someone sees this and can tel me if this is right or not because it feels like they are ripping me of inside there My number is ********** 152 Parcel number: ij ********** 56za Email: **********