Empire Debt Management (Pty)Ltd
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Empire Debt Management (Pty)Ltd
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Empire Debt Management (Pty)Ltd is facing serious dissatisfaction from consumers who feel misled about debt review removal services. A recurring theme is unfulfilled promises to clear debt review status within 90 days, followed by silence once payment is made. Customers consistently mention unauthorized debits, difficulty securing refunds, and rude or unresponsive agents. Several reviewers raise concerns about unsolicited calls to individuals already under debt review, alleging questionable data sourcing. The overall tone reflects frustration, distrust, and a perception that the service does not deliver what was sold.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRS
Razia S
1 reviews | Active since Jul 2026
31 Jul 2026, 11:13
Very poor service
Hi my name is Razia I was with empire debit management payed them up in February 2025 n in 2026 May I could not be. helped n will refund end of June which I was not everymonth same when ever I call like for the pass 2 months I was told end of the month even today I was said not today next week always different storie I feel this is poor service to they clients I requested to have my refund today not waiting for n month again this is frausting
Helpful (0)
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Razia S
1 reviews | Active since Jul 2026
31 Jul 2026, 11:13
Very poor service
Hi my name is Razia I was with empire debit management payed them up in February 2025 n in 2026 May I could not be. helped n will refund end of June which I was not everymonth same when ever I call like for the pass 2 months I was told end of the month even today I was said not today next week always different storie I feel this is poor service to they clients I requested to have my refund today not waiting for n month again this is frausting
0
Replies (0)A
Anonymous
1 reviews | Active since Apr 2017
21 Apr 2026, 14:47
They cannot assist properly
When Empire debt management calls you, they promise that your debt review flag will be removed within 90 days. it's been 9 Months since the process started, no feedback, when you call them, they are very rude and cannot even answer you. it's always the same answer, your stuff is with the lawyers. Do not fall for it, get people who can actually do the work and can provide proper communication.
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Anonymous
1 reviews | Active since Apr 2017
21 Apr 2026, 14:47
They cannot assist properly
When Empire debt management calls you, they promise that your debt review flag will be removed within 90 days. it's been 9 Months since the process started, no feedback, when you call them, they are very rude and cannot even answer you. it's always the same answer, your stuff is with the lawyers. Do not fall for it, get people who can actually do the work and can provide proper communication.
0
Replies (0)MR
Madelein R
1 reviews | Active since Mar 2026
15 Apr 2026, 20:11
Be Careful!
I was recently contacted by Empire Debt Management and offered a “debt review removal” service for R7,500. The agent claimed they received my details from the NCR, which already raised concerns. I explained clearly that I already have a court order confirming my withdrawal from debt review. Under NCR Circular 9, the process has changed — only the original debt counsellor of record can update your status on the NCR system. No third-party company can override this. Despite this, I was still told they could assist and was given vague assurances instead of a clear, lawful explanation of how they would achieve this. When I questioned this further and pushed for clarity, the call was abruptly ended on me. This is extremely unprofessional and concerning behaviour. Consumers need to be aware: - If you already have a court order, the only remaining step is updating your NCR status. - This can ONLY be done by your original debt counsellor. - Be cautious of companies charging large fees for services they cannot legally complete. I strongly advise others to do proper research before paying for these types of services. My experience was misleading, unprofessional, and handled very poorly.
Helpful (0)
|Replies (0)MR
Madelein R
1 reviews | Active since Mar 2026
15 Apr 2026, 20:11
Be Careful!
I was recently contacted by Empire Debt Management and offered a “debt review removal” service for R7,500. The agent claimed they received my details from the NCR, which already raised concerns. I explained clearly that I already have a court order confirming my withdrawal from debt review. Under NCR Circular 9, the process has changed — only the original debt counsellor of record can update your status on the NCR system. No third-party company can override this. Despite this, I was still told they could assist and was given vague assurances instead of a clear, lawful explanation of how they would achieve this. When I questioned this further and pushed for clarity, the call was abruptly ended on me. This is extremely unprofessional and concerning behaviour. Consumers need to be aware: - If you already have a court order, the only remaining step is updating your NCR status. - This can ONLY be done by your original debt counsellor. - Be cautious of companies charging large fees for services they cannot legally complete. I strongly advise others to do proper research before paying for these types of services. My experience was misleading, unprofessional, and handled very poorly.
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shawn T
1 reviews | Active since Jan 2023
14 Oct 2025, 11:26
Empire debt Management
Please be very careful of this company,they will promise to get you cleared 30-90 days on the latest,after that they will just keep quiet,don't reply to you're calls or Whatsapps,like I'm my case,they've been deducting for 4 months,going to the 5th month,no replies ,just plain rude and *********** 😡😡😡😡😡😡
Helpful (0)
|Replies (0)sT
shawn T
1 reviews | Active since Jan 2023
14 Oct 2025, 11:26
Empire debt Management
Please be very careful of this company,they will promise to get you cleared 30-90 days on the latest,after that they will just keep quiet,don't reply to you're calls or Whatsapps,like I'm my case,they've been deducting for 4 months,going to the 5th month,no replies ,just plain rude and *********** 😡😡😡😡😡😡
0
Replies (0)