Shocking customer service and our quality goods...

Sadly I have had the same experience as many of the other people reviewing this company. My order arrived 5 days later than they said and only after I asked what was going on. I then wanted to return 2 items, for which I received no feedback on the return at all. The site allows you to do the return. I then followed by twice and eventually got a reasons from the owner Francois which said the following: Hi i have never in 7 years of doing this had such a strange reason for return. We have sold over 50 of each of these and they are simple to put on. Also send me photo proof that the one is different than the image. The item was the correct size but is a jumpsuit, which you need to enlarge somewhere to get into. There are no buttons or zip etc so you need to just climb in through the neck which obviously is too small. I followed up twice after only to receive this email from him: im not doing it go read the policy I cant help customers who are not able to put on clothes. This is silly really This owner had zero customer engagement skill and quite frankly is the most shocking person I have ever had the displeasure of dealing with. I can accept that the return could maybe not be done but there are better ways to speak to your customers especially as I had not complained about the delays and at no point was I rude in my communication. Stay away from these people. Unprofessional and clothes are definitely of high quality...