Based on recent customer reviews, Emmeline's Fashion is facing significant customer experience challenges, particularly around order fulfilment and service interactions. Customers consistently mention extended delivery delays stretching well beyond promised timeframes, with many reporting non-delivery and unanswered queries via email and WhatsApp. A recurring theme is dissatisfaction with the owner's communication style, which shoppers describe as rude and unprofessional, especially when refunds or exchanges are requested. While a small number of buyers praise accurate sizing and quality cotton garments, concerns around refund refusals and perceived dishonesty dominate the feedback landscape.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Emmeline's Fashion
How is Emmeline's Fashion rated on Hellopeter?
Hellopeter has tracked Emmeline's Fashion across 50 reviews. Emmeline's Fashion hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Emmeline's Fashion? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2013
****!
Total ****! Ordered almost 7 weeks ago with no delivery and zero communication or response to queries and emails. Taking this further as they are doing nothing but ***** people's money. Sad that Payflex is affiliated with them.
1 reviews | Active since Apr 2013
****!
Total ****! Ordered almost 7 weeks ago with no delivery and zero communication or response to queries and emails. Taking this further as they are doing nothing but ***** people's money. Sad that Payflex is affiliated with them.
1 reviews | Active since Sept 2022
PAID FOR ORDER NOT DELIVERED
I placed an order more than a month ago and are still waiting for delivery. They are also not responding to emails
1 reviews | Active since Sept 2022
PAID FOR ORDER NOT DELIVERED
I placed an order more than a month ago and are still waiting for delivery. They are also not responding to emails
1 reviews | Active since Mar 2026
****mers
I purchased 2 dresses 8 February still did not receive it, when I asked them for a refund as per their policy if you do not receive your package in 30 days you will get a refund, they told me no refund will be done. Now I'm emailing and chat on WhatsApp and no reply R 1,465.20 was paid in full and now they refuse to refund me and they do not deliver my items.
1 reviews | Active since Mar 2026
****mers
I purchased 2 dresses 8 February still did not receive it, when I asked them for a refund as per their policy if you do not receive your package in 30 days you will get a refund, they told me no refund will be done. Now I'm emailing and chat on WhatsApp and no reply R 1,465.20 was paid in full and now they refuse to refund me and they do not deliver my items.
1 reviews | Active since Aug 2013
Daylight *******
Despite having previously done a review on hellopeter about this business accepting an order which was paid for and followed up on the said order it has still not been received neither have we had a courtesy of any reply so basically it appears they have ****** our money. Is there any other option available to us to force them to either send us the Item ordered or get them to refund
1 reviews | Active since Aug 2013
Daylight *******
Despite having previously done a review on hellopeter about this business accepting an order which was paid for and followed up on the said order it has still not been received neither have we had a courtesy of any reply so basically it appears they have ****** our money. Is there any other option available to us to force them to either send us the Item ordered or get them to refund
1 reviews | Active since Jan 2021
BAD SERVICE FROM EMMALINES CLOTHING.
I am still waiting for my order placed a month ago! I’ve sent 2 emails with no feedback. I should have checked the reviews before ordering. There will definitely not be a next time.
1 reviews | Active since Aug 2013
Ridiculous and unacceptable service.
Placed an order late December 25 with this company and despite having numerous calls and sending emails & whatsapps to Francois who has still not sent it despite promising to do so and offering every excuse under the sun. What a poor company to deal with so be careful when ordering from them as you are not likely to receive your order as they seem to be extremely dishonest
1 reviews | Active since Aug 2013
Ridiculous and unacceptable service.
Placed an order late December 25 with this company and despite having numerous calls and sending emails & whatsapps to Francois who has still not sent it despite promising to do so and offering every excuse under the sun. What a poor company to deal with so be careful when ordering from them as you are not likely to receive your order as they seem to be extremely dishonest
1 reviews | Active since Oct 2025
UNWORTHY OF ANY SUPPORT!
If it was an option, it would be NO STARS!! The owner of this company is the most unprofessional, rude person! I ordered 2 x pairs of jeans and when they arrived, one fitted and one didn't - different cuts. I asked to exchange 1 pair, for something else and was told "policy does not refund on change of heart. Why order them then"! They dont deserve to be in business!
1 reviews | Active since Oct 2025
UNWORTHY OF ANY SUPPORT!
If it was an option, it would be NO STARS!! The owner of this company is the most unprofessional, rude person! I ordered 2 x pairs of jeans and when they arrived, one fitted and one didn't - different cuts. I asked to exchange 1 pair, for something else and was told "policy does not refund on change of heart. Why order them then"! They dont deserve to be in business!