DT
DONNA T
1 reviews | Active since Jul 2023
19 Jul 2023, 22:19
Emmelines Fashions - Be Informed Before Purchasing From Them
After my first purchase online, and then receiving the items I needed to return some of them as they did not fit to size! After emailing and finally complaining on Facebook, only then did I get a response! They accepted the returns and I purchased another eight pieces of clothing from the credit I had . Four out of the eight needed to be returned as they were too big. I have now been told that I have cost them money and they won’t accept any more returns. I find this absolutely ridiculous, besides the owner being extremely rude, isn’t part of owning and running an online clothing store include such a service?? So everyone be very aware that you may loose a lot of money when purchasing from Emmelines Fashions!!
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Emmeline's Fashion's replyOfficial
20 Jul 2023, 08:18We normally request to have these taken down when they contain false info but id rather state our side of story. We without question took her 6 items back on the initial order. This is probably our biggest return ever. Normally there is an issue with 1 out of 20 items on sizing and much lower due to actual other problems, but in this case it was out of the norm. Strange that these 6 items were the same size as the few items she decided to keep. Sizing is the issue she states. She then re-ordered new items in most of them 2 sizes up from the previous. Now we have to actually supply returns completely at our own cost, the returns eventually end up given to charity or sold at a loss. We do these returns once because its understandeable that some people are not certain of their size. We cannot accomodate a buy and try service since these ranges cannot be supp**** locally and are flown in from very far away. We cant return them either. So read this reply and understand, We will sort out actual problems (damage, missing items, wrong items & 1 time to help you re-order the right size if you made a mistake). Us small merchants do not have the margins to just refund or exhange for any reason. You order goods you will get that what you ordered in the time frame we state. Our goods are made by the same group at the same sizing. And our charts are accurate. Its also worth noting every wholesale supplier internationally and locally dont do returns on sizing at all (they state the chart and thats it), only on faults or missing items. Us distributors have to do it ourselves. I will rather take all the harm she is spreading about us online since we dont have the funds to do even more returns for her. We have done what we can.
Emmeline's Fashion's reply20 Jul 2023, 08:18
Official
We normally request to have these taken down when they contain false info but id rather state our side of story. We without question took her 6 items back on the initial order. This is probably our biggest return ever. Normally there is an issue with 1 out of 20 items on sizing and much lower due to actual other problems, but in this case it was out of the norm. Strange that these 6 items were the same size as the few items she decided to keep. Sizing is the issue she states. She then re-ordered new items in most of them 2 sizes up from the previous. Now we have to actually supply returns completely at our own cost, the returns eventually end up given to charity or sold at a loss. We do these returns once because its understandeable that some people are not certain of their size. We cannot accomodate a buy and try service since these ranges cannot be supp**** locally and are flown in from very far away. We cant return them either. So read this reply and understand, We will sort out actual problems (damage, missing items, wrong items & 1 time to help you re-order the right size if you made a mistake). Us small merchants do not have the margins to just refund or exhange for any reason. You order goods you will get that what you ordered in the time frame we state. Our goods are made by the same group at the same sizing. And our charts are accurate. Its also worth noting every wholesale supplier internationally and locally dont do returns on sizing at all (they state the chart and thats it), only on faults or missing items. Us distributors have to do it ourselves. I will rather take all the harm she is spreading about us online since we dont have the funds to do even more returns for her. We have done what we can.