Worst Municipality to live in

<p>on sunday we had Electricity failure, after realising that it's only our house that has been affected, we logged a call the same Sunday with EMM_Call_Center, where we were given a Ref: ********** and promised that the issue would be resolved within the TUT(turn around time) of 24 Hours, yesterady I called the Call Center to get update on the call and all I ahve been told was that the Call is with the assigned Technician, I have asked Call Center agents to make followup with the Technician and they promised to do so and after come back to me, so that the updat that I have been getting until this morning where I requested to speak to the supervisor in charge of the Call Center, shockingly the Supervisor/Team lead refused to speak to me, After I decided to go to the EMM Offices in Germiston whereby I spoke to the Gentleman by the name of Lazy, who noticed that Call Center Agent that opened a call assigned the call to the Wrong Technician that's servicing a different area, so Lazy refere me to his superior by the name of Eva who promised that a Technician will come today to resolve the issue and escallated the call to the senior manager of the Technician in our team by the name of Owen and she then refered me back to Lazy so that he can open a new ticket with the REF: ********** . To cut the story short, we're still waiting for the Technician to come and fix this issue and if no one comes through it will be our third night in the dark.</p>