What is this vele

Meter number ********** 7806. I have been trying to buy electricity m it says meter number is invalid. I have been using the same number since their forced installation so wat has changed. My cousin has a premature baby n we need the humidifier to be on how can i assure her if i cant buy electric. I never signed nor concerned to this pre paid so pls if you cant maintain it return the conventional one that i signed n paid deposit for. Besides i am still waiting for them to come back to me on this matter City of Ekurhuleni acknowledges your Billing Dispute complaint our Finance Cstmr Liason Dept is attending to the complaint. Reference No: ********** . I dont want my cousin's child to die. I just want to buy electricity