ZC
Zelda C

1 reviews | Active since Nov 2009

20 Oct 2015, 13:47

What are my rights?

We queried our account with Ekurhuleni and they admitted they had used the incorrect tariff when billing us for our electricity and this was happening for a number of years. They corrected our account and we received a credit on our account of over R60,000.00. Now my questions are:<br> Should they not refund us our money?<br> If not should we not receive interest for all this money?<br> It is going to take about 2 years to work off this balance with our monthly expenses.<br> What are my rights?

0
Replies (1)
Emm (Ekurhuleni Metropolitan Municipality)
Emm (Ekurhuleni Metropolitan Municipality)'s reply22 Oct 2015, 09:01
Official
Hello Zelda1,

We have logged the compliant and send it to the relevant department Ref Nr ***

Kind Regards
EMM