Water Leakage

Good day<br> <br> We had noticed the morning of the 28th July 2015 that our meter box was leaking and later on that day my husband reported the matter telephonically and received a reference number via an sms. He continuously reported the matter with no attendance.<br> <br> The morning of the 08th August 2015, we found the yard filled with water from the leakage. I had than myself contacted the call centre and was told it would be sorted out. The yard was getting worse from the water leakage and we decided to go to the Boksburg Municipality on the 19th August, we were than told that there has been no Provider since end of June 2015 as they were still contracting. We were also told that we could be assisted as this was an urgent matter but the matter will be followed up by the Vosloorus branch as we are from Dawn Park and the Vosloorus branch deals with Water & Sewerage Supply on our behalf. The lady than said she will send an email and we should follow up. I myself later on that day, decided to follow up and was told that the issue will be resolved...To date nothing has not yet been done. Now, my question is? Shouldn't there be someone who is on standby for such emergencies? REF no. ***