Water leak reported 1 December not fixed

I reported a serious water leak on our water meter and got a reference number and was assured someone will look into the matter. I phoned a week later and was told it was already fixed. I told the operator that this was not the case and they said they will do a follow up. I reported it again a week later and got the exact same response. I then on 23 Dec decide to go into the Springs office and was told the exact same thing. I again explained that it was still not fixed and they said they will do a follow up. I went back after Christmas and was informed that the office is closed till the 4th of Jan. I kept on phoning and was informed that a plumber will contact me. To date I had no call and the water is still pouring out of the box which I get charged for. I received my water bill almost 6 times higher than normal. We even told the person coming to read the meter and was told to phone the municipality for service. With a shortage on water you would think that a water leak would be made priority and many people are trying very hard to safe water, while others asking to report water abuse, just dont care.