Water charges

Good day,<br> <br> I have in past 4 months been querying about the water charges on my account. My account is at the moment owing R17000 and this was as a result of high water charges that i got in the last 3 months. I contacted the municipality about this the moment i realised. i went to the offices and they sent someone to check and in the process advising me that they would put my account on term extension so that the errors made could be rectified. The gentleman sent to my house found nothing wrong (Donald) and he advised that he would escalate to his supervisor who would then see to it that the reversals are done. Nothing had been done and today someone was sent to disconnect electricity. Thea Strydom, as the person i alerted from the beginning told me that its because i have not been paying in the past 3 months. How could i pay when i don't know how much it is I'm supposed to be paying?... Their number were wrong and had to be rectified. I am tired of this issue and i don't know who else to take the matter up with since no one wants to take responsibility of this. I have attempted to call and these people don't answer their phones. This is frustrating. Pls help.