KM
Kelly M

1 reviews | Active since Mar 2015

14 Mar 2015, 20:26

Waiting for refund for 7 months

I sold my house 7 months ago and still have not been refunded for the rates and taxes you pay in advance. The call centres excuse is always \The cheque is not ready because the lady who deals with this is on sick leave". I got the Customer Relationship Managers email address and asked when will this money be refunded and he emailed a Zacharia. After several mails to Zacharia"

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Replies (1)
Emm (Ekurhuleni Metropolitan Municipality)
Emm (Ekurhuleni Metropolitan Municipality)'s reply04 Aug 2016, 10:03
Official

We would like to apologies for not responding to your complaint. We have assigned a reliable source to make sure all your complaints are attended to promptly. We hope all is in order.