Violation of prepaid electricity rights - Ekhurhuleni dept of finance, revenue division, credit control

I received a preterm notice on 19/10, but notice was dated 13/10. Notice indicated my account was in arrears (R 2,870.77) and that disconnection will take place on 24/10. However, my electricity prepaid meter was disconnected on 20/10 and no one assisted me in reconnection of the meter after I paid. On 25/10 I sent proof of payment to callcentre and credit control via email, and again on 26/10, begging them to reconnect my meter. Till today my meter is not connected and I have run out of units and no way to buy or load it. This is a serious violation of my rights after I paid what I owed, yet this useless municipality cares nothing.