KH
KAREN H

1 reviews | Active since Aug 2009

20 Dec 2016, 09:09

VERY VERY ANGRY!!!!

<p>On Monday 19 Dec in the very early hours of the morning the Municipality decided to disconnect my electricity, stating my account was in arrears!! I raced off there first thing on MOnday morning and showed them all the relevant proof of payments and was told "Ai, but our system is very slow to update"!! The lady I dealt with promised me reconnection would happen that same day. At about 15.40, I managed to get hold of the municipliaty accounts office on the phone (after having NO ANSWER THE ENTIRE DAY!!!! That lady told me that reconnection would definitely happen that same day (Monday).</p> <p>Well it is now Tuesday and STILL NO POWER. My pool is starting to go green, and I have just had to throw away almost 2 weeks worth of meet and vegetables that have gone off since my fridge isnt working, and I have visitors which is completely EMBARRASSING.</p> <p>I have again been trying to get hold of some-one on the phones, but again...NO ANSWER AT ALL 3 NUMBERS THAT I HAVE!!</p> <p>This is unacceptable.</p> <p>It is not MY fault their accounts systems are pathetic and "slow". MY PAYMENT WAS MADE!!!!!</p>

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Replies (1)
Emm (Ekurhuleni Metropolitan Municipality)
Emm (Ekurhuleni Metropolitan Municipality)'s reply21 Dec 2016, 09:54
Official

Good day, kindly note that our agent will contact you shortly