Very Bad Service! 👎

I logged a call on the 23rd December to say that I don't have electricity and can't load a voucher number on the CIU unit, I was given a ref number and was advised that a technician would be on site within 24hours, today its be a week without electricity. Everytime I call the call centre I'm always told that a "standby technician " will be coming, since the no one came, when I called the call centre today, I was advised that the all is still open and Khanya the consultant put me on hold for a very long time trying to get Sthembile from the Follow ups department, I'm so frustrated really as a 1st time Ekurhuleni customer