Useless / *********** City Council

Charge incorrectly by not taking meter readings and charging what they want way in excess of averages. Wont listen to reason. Force you to pay the account or cut you off. A year later reverse the entries when they take a reading resulting in a massive credit which does not get paid back and I end up not having to pay for 4 months. Then charge a deposit fee on the account for a property that has been owned since the 1980's. The old deposit is obviously no longer on the account as must have been consumed somehow by their systems. Charge was done in October 2020 and 1st query registered then. 2nd query in November. Then they cut the utilities now in January 2021. All utility usage has always been paid on time and in full since the 1980's when the property was purchased. All logged queries go un-attended and phone calls go unanswered. Going there is not possible as I am no longer in Gauteng. Nothing is ever resolved and your utilities get cut off if you don't shut up and pay. Leaves you with a complete feeling of helplessness. Have now logged a complaint with someone that apparently can possibly help.