LN
Lindiwe N

1 reviews | Active since Aug 2016

22 Aug 2016, 18:17

UNRELIABLE SERVICE

<p>to whom it may concern I hereby query about my account as I received a statement reflecting that I am owing you R66652.88 according to my knowledge I don't owe you anything as I was paying my account monthly I have never skipped any payment. firstly it was my water metre and now its the electricity. I have been complaining about the metre reading and nothing was done and now I was told that I was not charged since 2008 and that is not my fault as I've been reporting it. so now I want to find out where the metre readings were taking from as you guys are stating that I was not charged where should you guys need more info feel free to send me email. I am looking ,forward to your ,assistance. This was the first query to EMM ) on the 2014/11/03 it was submitted to Kefiloe Molathlegi still no respond from her even today. </p> <p>this is my second complain as there was no respond received from since last year. I would this complain to be attended as soon as possible because I don't understand why my bill for electricity is so high clearly im paying for other people as well and worse im not even staying at the northern suburb. I want this bill fixed in the next 48hrs as im paying on a monthly basis, if not send your people to come and change the circuit breaker and restart the whole connection from scratch and be warned im not going to be liable for the cost that will incur as this is not my faulty. can you people take pride in your job do what you are hired for. I give you an authority to view my current statement and tell me if its normal.i cannot afford to pay r3000.00 just for electricity. I want this rectified in the next 48hrs. regards angry account holder. This was sent on the 2015/06/12 it was assigned to Nomathandazo Bnavuma still no respond even today. An Email was sent to Anthony Madlopha requesting the metre greadings an email was sent by Absalom Shabalala and Micheal Dyosi was copied on this email ,the email was sent on the 05/08/2016 still no respond even today. I have been Alberton civic centre still no 1 is willing to help with this matter. </p> <p> I have been paying over 2000 to 3000 per month and no 1 is been sent to check what is the problem.</p> <p>Can I have somebody to come and check the electricity meter cause this is too much. Note I have never skipped a payment . </p>

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Replies (1)
Emm (Ekurhuleni Metropolitan Municipality)
Emm (Ekurhuleni Metropolitan Municipality)'s reply24 Aug 2016, 08:26
Official

thank you for contacting us, The complaint has been forwarded to the relevant department with ref: ********** . We are awaiting feedback from the Finance Department. Regards