Unhappy Citizen

I am so disappointed on how our Service Delivery Ekurhuleni Brakpan has treated me, at first my I call for help as my meter is faulty and the Technician have the the audacity close my call because I was at work, secondly, after 3 days without electricity, the Technician comes and to find that my meter is faulty and I need to get a new one and in the mean time while waiting to get the new one, my meter/ electricity was bypassed by the Technician, thirdly, four days later my electricity was disconnected as if this bypass was done *******ly, the sad part is I am unable to to their offices due to work, when I call, the send me from pillar to post, I went to their client service that's closer to my work place, I was told to go to my area, they can't assist. Lastly I called and begged for assistance, I was told someone will call me, till now, no one called. Its been four days now without electricity and yet every month Ekurhuleni gets paid for services which I am deprived, is this the service I deserve?