********* behavior and *******ion by our local governments

If there is a 0 rating I would give them that , I’m writing this letter with so much disappointment and sadness in my heart by the service I received from the *********** and disrespectful staff from the Ekurhulen CCC offices in Germiston, specifically from Dorothy who does bookings for the Germiston halls and parks , my husband and I booked the Victorian Hall for our wedding which is to take place on the 29th of February 2020 . We paid the full amount of R11759.00 on the 27th of March 2019 to secure the venue for our wedding, on Monday 3rd February 2020 we got a shocking surprise regarding the venue, the venue is double booked apparently there is another couple that is booked for the same venue on the same day however when we went to the offices on Monday on the system it shows that we are booked for the Victorian Hall and the other couple at the Germiston Lapa but on the invoices it shows that we are booked for the same venue. When we asked how this happened Dorothy told us it’s a mistake done by the system... which utter nonsense, according to my knowledge the information on the invoice should be the same information displayed on the system , we are therefore told that the other couple will get our venue/ first preference because “they paid in March “ how convenient.... now my question to them was how did the system allow Dorothy to confirm our booking when the venue as already booked ? Because I know for sure and confirmed with them that the system DOES NOT make double bookings instead we were told that we have no choice but to take the other venue “ Germiston Lapa” or take our money back .... what kind of service is this ? It Is quite evident that these people were bribed to change these venues. I want the City Manager and the Mayor to interven and end this *******ion .