Unacceptable Service Delivery

Our factory Richline South Africa (a Berkshire Hathaway company) on the Rand Refinery Estate have been without incoming electricity for the 2nd time in 2021 since the 10th of October 2021. We have been calling the call centers on daily / hourly basis without success. We have been running on a generator for over a week now at a cost of +- R10,000 - R12,000 per day. This adversely affects our business operation in particular with the fact that we export 95% of all production. We are pleading for help