Unacceptable Service

Our Municipal Account is up to date, infect it's paid a month in advance. So the Municipality truck has been working in our area the whole week & suddenly Wednesday afternoon at 12:30pm our Electricity went out, mu husband logged a call no one came out & no one called, he then phoned the call center number ***which we found on their website & while explaining to the Agent they dropped the call in his ear. He then went to their offices today & they confirmed that we have a Credit on our Account & our box has 582Units left & said that the incorrect line was disconnected they will add our address to their WhatsApp group for our Area to be reconnected within 30min. That was 11am this morning I am now writing this review at 16:37pm because no one has been here yet & when we call the Call Center they just keep saying someone will come out. The last person I spoke to Thembi just said keep on waiting they will come, what about the meat in my fridge, my Vibre is disconnected so I am battling to work as my month end Reports are due.

I really hope something will get done because we cannot be treated like this as paying Citizens .

Regards,