Trashy Service Delivery & No One to Account!

This is a great initiative I must say. Yet, service delivery is not your priority at all. My partner and I had been busy contacting your call centre regarding an emergency power outage in our house. Everyone we've been talking to has been sending us from pilar to post and it's not our first encounter with such. Maybe it's because all of them know that they do not have to account to anyone about anything. Some even tell us to stay on the line and we'd be on hold for over minutes only to have the call disconnected. This is the second day we do not have electricity at the house, yesterday we were told that the matter will be resolved in 24 hours and we shall receive a call back but that was all a lie. To name a few names of the people that couldn't help from Ekurhuleni Municipality, Alice had a terrible and couldn't wait to even hang up the call. Not even the Supervisor or rather in her words, "I am the Team leader" Namhla was also of no help. They even blocked our comments on Instagram hence I am opting for Hello Peter. Thank you very much! 😡😡