Total Incompetence

Good day, it is with grave concern that I write this mail…..we never asked for prepaid meters, it was your choice. This is the second time that we have tried to load electricity and be stopped by a blocked meter……we phoned the *** number on Friday the 11th of September 2026, and were told to phone *** number which was account enquiries, Their response was “please whatssap us your proof of payment and request the unblocking of the meter”. This was done and we received the response “thank you for your payment query has been escalated to the credit control team for reconnection”. Well, we kept checking and there was no unblocking…so we during the day whatsapped and phoned and additional 4 times (please go check your recordings) with no response. This after me telling your team that we run a guesthouse and require electricity. Today is Monday and it is 12:27…..no response from your team….this now becomes an issue so I escalate to Frans Senona, Dawn Couch and Nonhlanhla Sangweni…as well as counsellor Lornette Joseph and Hello Peter. I am sure you will eventually do the right thing….but bit is up to us, the public, who your are supposed to serve to make sure that there is some form of accountability.