Total disregard for customers

I was instructed to pay my rates for 4 months in advance after I sold my property towards the end of July 2024 pending the new owner's registration. The new owner promptly registered the the account in their name. In August I requested for the pro-rata difference to be refunded back to me and I was told it will take up to 4 weeks for the money to be refunded back. On 21 October I inquired and spoke to Marlene Naidoo who went an extra mile to assist. She forwarded my email inquiry to Rammuso Mo***eng who then referred the same correspondence to Pieter Greyling (Senior Billing Officer). No feedback was received and upon further inquiries Pieter finally responded by saying "Expenditure Department is in the process of changing banks, this refund will be in the first bank to be sent once they go live next week. I made several follow ups in November, I am still to receive a response from Pieter or any of his colleagues CC'd on the emails. The telephone number on record does not get answered. I am shocked at how they are working for a Municipality if they can not even assist the community with simple tasks like providing feedback. There should be a zero star for Municipalities and employees like these...