Terrible service to paying customers

<p>So we have a prepaid meter for our electricity , and the token number never loads , and we always have to phone them to come out and wait for numerous hours ! They tell us that we must turn off all our electricity and then try load it , guess what we have tried everything and nothing works , but they don't do anything to help the situation ... It's now 11pm at night , running out of electricity , and they said they would be here at 10pm to load it ! Where are they , do they expect us to stay up all night! This is a horrible service that they are providing ! </p>