TERRIBLE SERVICE RECEIVED

I CALLED THE *** NUMBER TWICE AND BOTH TIMES WERE SHOCKING ! 1ST TIME MY CALL WAS JUST DROPPED WITHOUT ANYONE SAYING ANYTHING AND THE SECOND TIME IT WAS ALSO DROPPED AFTER BEING ON THE LINE WITH THE MOST UNHELPFUL AGENT EVER. HER NAME WAS DAPHNE. TIME OF THE CALL WAS 12:25 ON THE 25/01/2016. I EXPECT A MANAGER TO LISTEN TOT THIS CALL AND DO SOMETHING ABOUT THIS *********** AND RUDE YOUNG LADY.<br> I HAVE WORKED IN A CALL CENTER YOU NOT ALLOWED TO MUTE A CALLER THAT IS JUST RUDE. TO DROP CALLS SHOULD BE A DISMISABLE OFFENCE. I EXPECT AN APOLOGY FROM HER SUPERIOR . SHE COULD NOT EVEN PROVIDE ME WITH A SIMPLE BALANCE ON MY WATER AND LIGHTS ACCOUNT. TAX PAYERS MONEY GOING TO WASTE ON PEOPLE LIKE THIS WHO SHOULD NOT EVEN BE EMPLOYED. WHERE IS OUR COUNTRY GOING WITH PROVIDING SERVICE OF SUCH A POOR QUALITY. MY ADVICE TO YOU DAPHNE IS RATHER STAY AT HOME THAT WAY YOU DONT GET PAID FOR WHAT YOU NOT DOING AND ALSO YOU DONT OFFEND ANYONE IN THE PROCESS.