Taking care of the resident of ekurhuleni

I went to ekurhuleni municipality at p****long paypoint in Tembisa to complain about my water blast pipe, I was given a Ref no and told that they will come to fix the pipe after 24 hrs, 24 hrs has passed still my water is running and I will be charged for the waste of water that I reported, I feel that as a resident of ekurhuleni am not taken serious about my complain because I was promised that in 24 hrs time their officials will come and fix the pipe, what kind of service deliver are they giving us as resident I went there even today but nothing I was helped with, can this complain be taken serious water service department as you are saying it on ur slogan batho Pele let be people first I want this to be resolved, I went to the counsel nothing was done