STUPID AND RUDE CALL CENTRE AGENT

This is the 3rd day of me being without electricity, a prepaid meter was installed in my house 2 months ago. I have been for the past 3 days been trying to load electricity in a mete box that will not switch on, Ive gone to my neighbours to assist me in charging the box but it wont charge and when I read the manual for the meter box it tells me that when the meter box wont even charge it means the battery has reached its life cycle and that I should call the municipality for assistance and this is what I did on Monday. I was told that the technician will come on Tuesday(yesterday), I did the follow up with my reference number and I was told very nicely that I am not that important the technician will get to me when he does by Florence Pekane in the call centre who subsequently hung up on me when I explained that I have been without electricity for a number of days. I called back and I spoke to a guy by the name of Tshepiso who told me that the technician was now busy with load shedding and he will attend to me after he is done and the time now is 8pm in the evening and I am still sitting in the dark. today is Wednesday and I am still without electricity.