Springs Municipality Energy Department - Bad Service

I am so frustrated with the level of service received from Springs Municipality, in particular the Energy Department. Days after having my prepaid meter installed, the electricity in my house started dipping, microwave and fridge blew from a surge. Had electricians out who discovered that the power being supp**** to my property was not earthed. Reporting this to the Energy Department has been a nightmare and yet even though it has been reported I have received no feedback, and no one has been out to repair the fault. In the meantime, I cannot even get an electrician to start the rewire of my house until the municipality fault is fixed. We are now on 2 weeks and counting without electricity. Ekurhuleni Springs Municipality: Would it kill you to communicate with your customers who pay their electricity, rates and taxes on time every month? I feel its the least you could do considering I am now left with the cost to rewire after your fault damaged my property.