Springs muncipality not making sense. Terrible

Im only giving one star as had no choice and ateast the ladies at Springs muncipality was nice.

The problem we have is that our meter got blocked, while we were just one mont in arrears. It was in credit the month before but the owner tpoj that over to his address, but somehow they managed to reverse the already paid amounts also and make it look like it waant paid for months. Where said we owned R3300, went in the lady infront said there was a mistake as that cant be reversed and she fixed it, so we paid the outstanding amount still due after that. Got a call saying they cant unblock as the owner does have the right to reverse his deposit (where the monthly fee got deducted from). Then suddely w eowned over R5000. Then they said if we pay R2400 the owner will accept (after we paid the R700) So even thought i can show that i paid him monthly it doesnt count as i paid him directly and not muncipality. We were due to move end march after a fight with owner. He was going to keep the deposit for last months rent and we were going to pay the water still. Then we couldn't move because of lockdown and then all this happend. Now we cant get it unblocked if we dont pay that amounts. I cant understand how something gets unpaid suddenly. The cresit controller is with owner on this, even phoned him while we where there. The lady infront said there is a % to pay to have unblocked and we get 7 days to pay rest. They also not accepting that. Credit control says only owner can decide that. Lady infront says ots not, we are allowed to lay that to get unblocked and if not paid in 7 days it gets blocked again. Now we will need to use a generator where we can and can really buy food and all this during lockdown.