Something must be done now !

Good Morning. I really need your help asap . I have put in a complain before and the matter cant get sorted out . <br> My mom and dad only receive R1300 each per month pension , what happens now is the electricity bill is sky high , they dont do readings in time and when we get the bill its sky high which we are not at fault here . How can my parents that get so little money afford an account of more or less anything from R2500 , which it never was , the readers dont do their job properly , so now my parents have to suffer ,what must they eat ? When we go in they say , sorry you have to pay or your lights will be cut of , the numbers I was given rings the whole day , the guy who finely picked up was so rude and said I cant help you , phone billing department which just keeps ringing . What must we do ? Get a Lawyer to sort this mess out ? The meter was last read in mid June and not again since , what is the account going to be more than R3000 ? This is rediculious . The person who got back to me in my first complain explained why its so high and when I emailed her again , no replie ever since , so maybe my lawyers can fix this,no wonder alot of people suffers , they dont do their job.