Shaming service at Ekurhuleni customer service in E****wa Daveyton

Shaming service I went to ekurhuleni customer service in e****wa on Wednesday the 17th of July just before 3pm to register my account as i have recently bought a house. I found a lady at inquiries 4,light in complexion,fully figured and didn't even have a name tag, whom had a friend in front of her & they were busy chatting, i approached in front after she was done with a lady who she was helping. I explained why i was there, she then said to the friend, this is why i sometimes don't come to work because one never rests here.

I gave her all the documents i had, she then says i must bring a title deed for the house, i tried explaining that i don't have it as this is a new bond. She said i must have it other wise she can't help me. I phoned the lawyers to ask, they then confirmed that they gave me all the necessary documents.

I then waited for the lady to finish as she was still talking to the friend, When she finished i went back to her telling her what the lawyers said. She now said i never gave her the documents, where else she didn't even bother to go through them. She then said i must come back the following day because it takes time to capture and the cashiers must cash up at 3:30pm, whilst i was there before 3.

I am working Monday to Friday, i only had time to go there as i was coming from school. I fail to understand why some government employees act like they are doing us a favor, whilst we are the reasons they have jobs and just because i am at the location does not mean i must get poor service or i am illiterate and don't know how they work.