Service Delivery from Ekurhuleni Water Department and Customer Service.

Hello I called in two weeks back to request my meter to be changed because the original old meter has been leaking. water is coming out from the old meter and my meter box has not been changed. I notice that its leaking from the inlet and outlet positions. Please help me because ever since I was given a reference number:1558 my problem has not been resolved and the department of water has not yet come back to me. Please attend to my request. Thank you