SERVICE DELIVERY

i am forever unhappy to be one of Ekurhuleni customers, I have logged a call 12/11/2024(2454) was given 24hrs to be attended for the electricity that is tripping on the pole outside the house, calls were escalated many times yesterday no one cares about us ,spoken to Lerato of which they said she is a team leader as managers were on the meeting she told me the way to get off I must wait yet I have explain that my kids are writing exams and I am with old ppl under chronic ,I ended up dropping the call ,I was not happy the way she attended my query, spoken to Kgosi later he promised to call me back he was sending a messages to electrician till today, Germiston never cared about us ,they never attended our concerns and queries on time ,i logged the call for street light last year till today we are ibn the dark yet the crime is too high around us ,they only jump to switch off your lights if your account is not paid that shows that they only cares about money not customer service, SERVICE DELIVERY IS A PROBLEM WITH YOU GUYS ,if you can start putting yourself to clients shoes myb you will understand better,