Send a technician OUT!

Subject: Urgent: Ongoing Electricity Issues in Ekurhuleni

Hi Manager

I hope this message finds you well. My name is Kgothatso, and I am reaching out to express my growing concern regarding the persistent electricity outage that has affected my householdfor nearly a month now. I logged a query on December 19, 2024, referencing case number 0352, but despite repeated follow-ups, the only response I receive is that the matter will be escalated to the Energy Department.

This ongoing situation has become increasingly untenable. My family and I are struggling to manage basic necessities such as cooking and bathing—our children are enduring cold showers, and we have resorted to connecting electricity from our neighbors using cables. This is not a sustainable or acceptable arrangement.

I kindly request that a manager reach out to me directly to discuss this matter and provide a swift resolution. If we do not receive a response by the end of the day, I will be compelled to escalate my concerns further, which may include visiting your head office in person.

Thank you for your immediate attention to this urgent issue. Best regards,