Really ******* Customer Service Big Time

Every month I buy my pre paid Electricity on the 1st of the month. 01/07/21 Every other month I get charged R20.00 admin fee. But this month they charged me R200.00 ridiculous. I tried calling the customer service line, when I got through I was told I was number 64? well what can you do. 31 minutes later I was number two, I guess everyone knows what happened next, someone hung up on me, I was fuming I called back then I was number 71 no chance I was going to wait Another 30 odd minutes. So I’ve emailed on there web site, and the person you contact for a pre paid meter, no one has the decency to contact you. They are *****ing money from the honest people who are paying for their electric and not *****ing it.