ST
Sherry-Annn Taylor

1 reviews | Active since Jul 2015

07 Apr 2016, 12:29

Re: No Customer Service - Incorrect Account

This is a formal complaint about the disgusting and total lack of customer care and service from The Germiston Council<br> <br> No phone numbers work, they just ring or cut off<br> No one at the call centre can help<br> The system is offline at the Municipal Offices They just don't care <br> <br> we have been forced to overpay our account before the due date and have still been disconnected and sit with no power, The Council sits with our money, our account is in credit and we get no power, no service, just nothing - its disgusting <br> <br> So who can help ????<br>

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Replies (1)
Emm (Ekurhuleni Metropolitan Municipality)
Emm (Ekurhuleni Metropolitan Municipality)'s reply24 May 2016, 11:56
Official

Good day


Apologies for the delayed response due to EMM page technical difficulties.

Thank you for taking the time to
raise your concerns and giving us the chance to
address the same, Kindly note that your query has been
acknowledged and escalated to the relavant department for further resolution
with the following ***