Re horrible disgusting customer service from cashier department at Benoni Ekurhuleni department by NOKUBONGA SHOZI

On the 28/05/2025, I went to renew my licence permit. Was asked to go pay R231.00.

I went to the cashier department , it was so empty there was no queue at all, the cashier by the name of NOKUBONGA SHOZI, called me she was very annoyed by me , for coming while she was busy watching whatever she was doing on her computer.

Did not greet me, the only thing she said is WHAT DO YOU WANT??? I rep**** ,”coming to pay” gave her a receipt, and I asked her why are you shouting at me? She said it’s the way she speaks. Ok so I gave Her R300 She told me she does have change , and ask me to go outside the building to look for a change. So I asked her that . Benoni Municipality is a big company to not have a change. Their slogan they use is “KHOKHA” Meaning pay when clients come to pay they are told to leave the building with the cash to look for a change at the mall.

I I asked for her supervisor, went to the security guard who was very unapproachable, Told me Sis Ntombie is not around, I asked for second in charge dololo there was no one to report to. No complements or complaints book .

Is it really fair to send old sick old Adults away at the cashier to walk back to look for a change.?

NOKUBONGA SHOZI Is very rude, has no respect for clients and adults, she’s makes clients feels very small and idiots.