Rates

Bad service you can ever get from Alberton civic centre. I am raising this matter to you as a matter of urgent and need to be resolved as soon as possible.

I am as a new owner of the account, I bought the house in sky city. And as a first time buyer I don’t know how this accounts work or how it get charged. but all I know is from the statement that I have been receiving I was paying according to what I see on the letter sent to me by Ekurhuleni. I received a letter to say they will come and disconnect my electricity meter prepaid meter and water on the 25/09/2023. I went to the offices on the 18/09/2023 to make arrangement to pay the balance according to the statement sent to me and the amount is R569.76. to my surprise I was told that my account was being charged twice to me and the previous owner and I don’t understand why. So it was ups and downs to different office and Alberton civic centre from the morning till 3pm. Later I was told they can't do nothing as I will have to pay both account before the 15/09/2023 and the amount is R19797.00 combined all together. I find it as it is unfair for me because the first time when I moved in the house , I could not be able to buy electricity as I was told I need to go and do change of ownership at the civic centre and I went there and I was told to pay R1500.00 to do change of ownership and I paid. And a year later I was told the change of ownership was not done. So for me there is someone in the offices who is not doing their job right. if this account was on my name from the first time I moved in I am sure I was going pay according but they disclosed this amount from me from the first time. And the person who is handling the account was supposed to double check the account before sending letter to the owners. Am sure if they done it right the first time they should have picked up that they are 2 account or owners in 1 house how come but Ekurhuleni didn’t border the check. I agreed pay something in monthly bases but I was told I need to pay R6000.00 upfront and I didn't have that kind of money at that time.

If we all don’t come with a solutions regard this matter , I will have to hand over this matter to my lawyers to deal with this account legally.