prepaid poor service

Absolute shocking service, Not willing to assist at all. bounced from pillow to post and no one cares to help. I purchased prepaid electricity and allocated it to the wrong meter. received the token but have not used it as it is the wrong meter. I have tried calling everyone and have even been into Benoni rates office to sort it out and no one is willing to help or even point me in the direction for help. You get this attitude that they have received your money already so they couldnt care.