Poor, undependable, lousy. substandard service!!!!

We have been without electricity since Wednesday 08/072020 just our house and the neighbors have, called EMM the same day to report it and a case was logged (ref no: ***) but nothing has happened, spent the whole of Thursday (09/07/220) calling them and they kept on saying an engineer was coming but no one came, kept on calling until they ended up answering the phone and not saying anything which is very appalling considering that they're lines are not toll free and I am using credit to call them, spent over R100 airtime calling them yesterday which yielded no results And I had told the service consultant when reporting the issue that we had a sick person in the house. Such bad service is really horrific from the municipality.