POOR SERVICE FROM EKURHULENI

I bought prepaid electricity on the 7th of August using Capitec app and when i tried to punch it in on the meter,it was giving me a sad face.I struggled until i went to the bank with hope that they will reverse the amount ductuted from my account but i was told that i need to contact the ekurhuleni to asssit.i called them and i was told that the prepaid is already in used.They electricy never went in and it has never reflected on the meter number.man from mucipality came and told me if it shows a red face means that the prepaid already used and that there is nothing i can do.

I dont believe that my R250 can just disappear like that.

can someone intervene? I need someone to tell me what happened to my electricity bought and my R250 rand.

METER NO:*** TOKEN: ******